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Delivery & Return




  • Import tax and duties may be applied, depending on the destination country. You may also be requried to pay a handling fee for your shipment. These charges are separate from shipping fee and will be billed directly.
    The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time.

    • It is important for you to be familiar with your country's custom policies before ordering. Please check with your country's customs office on tax and duties, as well as if your country permits the shipment of the products you are planning to order.

  • Place of delivery should be expressly stated in the order form/confirmation.
    Delivery times shall begin with the receipt of our order confirmation by the customer, however not before all details concerning the execution of the order have been clarified, and all other requirements which are to be fulfilled by the customer have been met; The same shall apply to delivery dates. If the customer has requested changes after placement of the order, a new delivery deadline shall begin after we have confirmed the changes. ro cannot guarantee any firm delivery dates.

  • ro will endeavour to inform the customer if ro is unable to meet the estimated delivery date, but, to the extent permitted by law, ro shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of any late delivery.

  • Either you or your representative, that is 18 years of age or older, must be present to receive the item(s)/product(s) at the agreed date and time.

    If delivery or collection is delayed through your refusal/unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the item(s)/product(s) to you) accept delivery or collect the item(s)/product(s) from the courier service/carrier, then ro may (without affecting any other rights or remedies available to ro) do either or both of the following:

    A) To charge you for storage fee(s) and other costs reasonably incurred by ro; or

    B) No longer make the item(s)/product(s) available for delivery or collection and notify you that ro is immediately cancelling your delivery or any applicable Contract, in which case, ro will refund to you or your credit or debit card company as applicable, any money already paid to ro under your delivery or any applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the item(s)/product(s), and any storage fee(s) as provided for in clause 4(a) above).

  • Please be sure to sign the Delivery Order/Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged or missing items. In the event that there are missing item(s)/product(s), damaged item(s)/product(s) or incorrect package(s), please retain the item(s)/product(s)/package(s), indicate the problem on the Delivery Note and contact us at cs@robags.com within 48 hours of your delivery. A signed delivery receipt, without notations of missing item(s)/product(s), damaged item(s)/product(s) or incorrect item(s)/products/package(s) represents your acceptance of the order as complete and in perfect condition. For any other problems with your order, please refer to our return policy.

  • ro aims to deliver all orders in our standard packaging within the time stipulated. Any special requests by you is subject to additional charges. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within the estimated times stipulated in the delivery times, please contact us at cs@robags.com.

  • All risks in the item(s)/product(s) shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, ro will not be liable for loss, damage or destruction of the item(s)/ product(s).

  • Please use Extreme Caution when opening the packaging. Care is to be taken when using sharp objects to open the packaging as not to damage the item(s)/product(s).

    If in event the item(s)/product(s) is/are damaged due to no fault of ro, ro shall not be liable to you for any loss, damage, charges or expenses incurred or arising as a result of the damaged item(s)/product(s).

  • It is your responsibility to ensure that the item(s)/product(s) is/ are sufficient and suitable for your purpose/purposes and meet your requirement(s)/individual requirement(s). ro does not warrant that the item(s)/product(s) will meet your requirement(s)/ individual requirement(s). You acknowledge that the item(s)/product(s) are standard and not made bespoke to fit any particular requirement/requirement(s), purpose/purposes that you may have.


We share a 7-day return policy provided items are returned in the same condition they were received and are in their original packaging. Original shipping fees, customs duties or sales taxes are not refundable. All return shipping costs are the customer’s responsibility including any duties or custom fees that may be incurred. Refunds or exchanges are not permitted after the allowable return period.


Email to us at cs@robags.com with your order number and request for return or exchange within 7 days after delivery confirmed. Our team will follow up on your case with instructions and details about the next step. We ask that you ship with insurance and tracking, DHL, UPS or Fedex are recommended. ro is not responsible for any return items lost in transit.


Please make sure your items are returned new, unused, with dust bag and all ro tags or labels attached.
Please handle light-coloured bags carefully if you are yet to decide whether to keep the item, as dark clothing or any items may transfer dye to light-coloured bags. Returns that do not meet our policy will not be accepted and will be sent back to the customer.


You may email us before purchase to make sure it fits you and your needs or any questions you might have.


Request for exchange within 7 days after delivery confirmed (see above the Return Policy). Exchanged items (2nd shipment) may not enjoy the free international shipping offer. 


Your refund will be credited to the original payment method. Refunds to original payment method can take up to 14-28 working days to show due to varying processing times between payment providers.

Full price items: Full cost of the item will be refunded, excluding any duties or sales taxes paid.
Final sale items (40% off or more, including any use of coupon codes): Refund will be issued via store credit only.



We offer a return policy to ensure it is comfortable shopping with us. Yet we do monitor the number of returns made by customers, and continued returns will be alerted and may refused at our discretion.